PPLIO terms of use

Last updated: 6 November 2026

1. Acceptance of these Terms

These Terms of Use (the "Terms") govern your access to and use of the PPLIO Technologies website at https://www.pplio.com (the "Site"), its software-as-a-service products (the "Products") and its post-sales support (the "Services").

By accessing the Site or using the Products or Services, you agree to these Terms. If you do not agree, do not use the Site, Products or Services.

The Products and Services are offered only to businesses and other organizations, not to consumers or for personal use. If you accept these Terms on behalf of an organization, you confirm that you are authorized to bind it, and "you" includes that organization. Where the Customer has a signed Agreement with us, that Agreement prevails over these Terms if the two conflict.

2. Definitions and scope

These Terms apply to all Users. They are in addition to any Agreement under which the Company provides Products or Services to you.

3. Purpose, eligibility and accounts

The Products and Services exist to enable data-driven workforce productivity, engagement and organizational performance in a lawful, ethical, transparent and responsible manner. You may use them only for that purpose and as defined by the Company.

The Products are for business use only. Access is limited to individuals the Customer authorizes, such as its employees and contractors. The Customer is responsible for its Users' compliance with these Terms and for all activity under its accounts.

You are responsible for:

• keeping your login credentials confidential, and for any unauthorized access resulting from compromised credentials;
• providing accurate account information and keeping it up to date;
• (for administrators) setting appropriate access controls so that only authorized individuals use the Products.

4. Website visitors

These Terms also apply to everyone who visits the Site, whether or not they work for a Customer. By browsing the Site, you agree to this section and to Sections 5.3 (Prohibited actions), 6 (Intellectual property), 9 (Disclaimers), 10 (Limitation of liability), 13 to 16 (Compliance, Governing law, Changes and Contact).

• Site content. Text, graphics, logos, videos, case studies and documentation on the Site belong to the Company or its licensors. You may view them, and download or print them for your organization's internal evaluation of our Products. You may not copy, republish, sell or use them to build a competing offering.
• Information only. Site content is general information about our Products. It may change without notice and is not professional advice. Features, pricing and service levels are binding only as set out in an Agreement.
• Information you submit. When you request a demo, fill in a contact form or subscribe to updates, you must give accurate business contact details. We handle that information and use cookies as described in our Privacy Policy.
• Third-party links. The Site may link to third-party websites. We do not control and are not responsible for their content or practices.
• Availability. We may change, suspend or withdraw any part of the Site at any time without notice.

5. Acceptable use

This section sets out what you may and may not do with the Site, Products and Services. The list is not exhaustive.

5.1 Data quality and decisions

• You are solely responsible for the accuracy, completeness and legality of the data you enter, and for having the right to use and submit it.
• The Company is not responsible for any outcome, decision or action based on inaccurate, incomplete or improperly obtained data.
• The Products provide insights and recommendations. All final decisions remain your responsibility.
• Customers must inform their employees and other relevant stakeholders about the use of the Products and obtain any consents required by law.

5.2 Data security

• The Company applies industry-standard security measures to protect your data.
• You must use strong passwords and take care about the information you upload.
• You must report any suspected data breach to the Company immediately at support@pplio.com.
• The Company is not responsible for security risks arising from your own systems, configurations or third-party integrations.

5.3 Prohibited actions

You must not, and must not attempt to or allow anyone else to:

1. use the Products or Services for, or to promote, any illegal activity;
2. distribute viruses, malware, spyware or any other harmful code;
3. send unsolicited or unauthorized advertising, spam or junk mail;
4. use information obtained from the Products to harass, abuse or harm any person;
5. misuse analytics, insights or outputs from the Products to discriminate against, unfairly target or take unethical action against any individual;
6. use the Site or Products for unauthorized commercial purposes or any activity not approved by the Company;
7. copy, modify, create derivative works of, reverse engineer, decompile or otherwise try to extract the source code of the Site or Products;
8. disable or circumvent any security or verification mechanism;
9. gain unauthorized access to any part of the Products, user accounts or systems by hacking, password mining or any other means;
10. use any robot, spider, scraper or other automated means to access, retrieve or index the Products without authorization;
11. remove any copyright, trademark or other proprietary notice;
12. use the Products to develop, support or enable a competing product or service;
13. harass, intimidate or threaten the Company's employees or agents;
14. misuse support services or submit false reports of abuse or misconduct.

5.4 System integrity and fair usage

• You must not disrupt, degrade or interfere with the integrity, performance or availability of the Products, systems or networks, or with other users' access to them.
• Excessive or abnormal usage beyond reasonable operational limits may lead to throttling, restricted access or suspension.

6. Intellectual property

The Company grants you a limited, non-exclusive, non-transferable and revocable right to use the Products during your subscription. All rights, title and interest in the Site and Products, including software, content, trademarks and logos, remain with the Company.

The Customer keeps ownership of the data it and its Users submit. The Customer grants the Company the rights needed to host and process that data to provide the Products and Services, as set out in the Agreement.

If you send us feedback or suggestions, we may use them without any obligation to you.

7. Monitoring and enforcement

The Company may monitor use of the Products and Services to ensure compliance with these Terms. Monitoring covers system activity, usage logs and security events, and is carried out in line with applicable privacy laws.

We will not access your content unless required for security, legal compliance or enforcement. If you breach these Terms, we may take appropriate action, including suspension or termination of access.

8. Support services

• You must give accurate and complete information when contacting support and cooperate with support staff to resolve issues.
• Designated administrators must ensure the organization uses the latest supported version of the Products.
• Training may be provided on request, subject to the applicable Agreement.
• Support response times and scope are governed by the applicable SLA.

9. Disclaimers

The Site, Products and Services are provided "as is" and "as available". To the extent permitted by law, the Company disclaims all warranties not expressly stated in an Agreement, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Products will be uninterrupted or error-free.

10. Limitation of liability

To the extent permitted by law, the Company is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from your use of the Site, Products or Services.

The Company's total liability for any claim is limited to the fees paid by the Customer in the 12 months before the claim, unless the applicable Agreement states otherwise.

11. Indemnity

The Customer agrees to indemnify the Company against any claims, losses and costs (including reasonable legal fees) arising from a breach of these Terms by the Customer or its Users, from Customer data, or from a violation of any law or third-party right.

12. Suspension and termination

The Company may suspend access immediately and without prior notice where needed to protect system integrity, security or other users. We may also suspend or terminate access for breach of these Terms, as set out in the applicable Agreement.

On termination, access to the Products ends immediately. Handling of your data after termination is governed by the applicable Agreement. Sections 6, 9, 10, 11 and 14 survive termination.

13. Compliance with laws

You must comply with all applicable local, national and international laws, including those on data protection and privacy (such as India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000), employment practices and electronic communications.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Thiruvananthapuram (Trivandrum), Kerala, India have exclusive jurisdiction over any dispute arising from these Terms.

15. Changes to these Terms

The Company may make reasonable changes to these Terms from time to time. Changes take effect when posted on this page. We will notify the Customer's designated administrator of material changes by email or in-product notification. Continued use after a change means you accept the updated Terms.

16. Contact

Questions about these Terms, and reports of violations, should be sent to support@pplio.com.